Refund policy
At IGStore.in, we value your happiness and strive to deliver gifts that bring smiles. However, if you're not completely satisfied with your purchase, we're here to help!
🔁 Returns
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Returns are accepted within 7 days of delivery.
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To be eligible for a return:
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The item must be unused, in original packaging, and in the same condition you received it.
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Proof of purchase (order number or invoice) is required.
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🚫 Non-returnable items:
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Personalized or custom-made gifts
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Perishable goods (like chocolates, cakes, etc.)
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Gift cards and digital products
💰 Refunds
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Once your return is received and inspected, we’ll notify you via email or WhatsApp.
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If approved, your refund will be processed to the original payment method within 7–10 business days.
🔄 In case of damaged or wrong items:
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Contact us within 48 hours of receiving the product.
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Share clear photos/videos of the product and packaging.
🔄 Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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To request an exchange, contact us at igstore.jpr@gmail.com or call +91 95713 94003
📬 Return Shipping
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The customer is responsible for return shipping unless the item was received damaged or incorrect.
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In such cases, we will cover the cost or arrange a pickup (P - 67 Shree Ji Nagar, Rampura Road, Sanganer, Jaipur - 302029).
📞 Need help?
We’re happy to assist you with any issues. Email: igstore.jpr@gmail.com
Phone/WhatsApp: +91 95713 94003
Instagram DM: @igstore.in
